| YouTube Pack Flagship | Marketing / owner | Research, scripts, production, publish, comments, growth | Topic, script, voice/visuals, publish + disclosure | Credits per employee wallet | 8 approved videos; credits per published video |
| Call Centre Pack Flagship | Operations / front desk | Inbound calls, booking, summaries, approved outbound | Consent gate in code; booking rules; payment/refund/legal always escalated | Voice minutes (separate meter) + credits | CSAT-validated resolutions; cost per verified resolution |
| Trading Research Pack Flagship | Owner / research | Briefs, strategy lab, paper trades, journal, risk | Strategy + caps; every simulated ticket | Credits per employee wallet | Journal completeness 100%; rule-breach trend (never a profit claim) |
| Customer Support Pack Planned | Customer Experience | Ticket triage, KB replies, escalation | Refund/credit/policy promises | Credits per employee wallet | Verified resolutions; cost per resolution |
| Sales Outreach Pack Planned | Sales | Lead research, outreach drafts, qualification, booking | First-touch messages + campaign lists | Credits per employee wallet | Qualified meetings per 100 approved outreaches |
| Social & Short-Form Pack Planned | Marketing | Calendar, clips, captions, comment triage | Every post before publish | Credits per employee wallet | Posts published on cadence; cost per post |
| E-commerce Ops Pack Planned | Operations | Listings, order answers, reviews, supplier follow-ups | Prices, publishes, delivery/refund promises | Credits per employee wallet | Order questions resolved; updates shipped |
| Bookkeeping & Admin Pack Planned | Finance & Admin | Invoice chasing, expenses, cash summary, filing | Anything moving money or filed externally | Credits per employee wallet | Admin hours returned; invoices chased on schedule |
| Recruiting & HR Pack Planned | People | Job posts, CV screening, scheduling, onboarding | Rejections and offer-stage messages are human-sent | Credits per employee wallet | Application → interview time; screening hours saved |
| Reception & Bookings Pack Planned | Operations / front desk | Enquiries answered, appointments, reminders | Booking rules + templates, weekly log audit | Credits (+ voice minutes if calls) | Missed enquiries captured; bookings kept |